Returns and Refunds

We hope you are delighted with your order. However, we understand that sometimes a return is necessary, and we’re here to help.

Changing your mind

For online orders, please tell us within 14 days of delivery if you wish to cancel. You then have a further 14 days to send the items back. You do not need to give a reason.

Please keep items in good condition and use the original packaging where possible. You may inspect them as you would in a shop. We may reduce a refund to reflect loss of value caused by handling beyond what is necessary to check the item.

How to start a return

Email sales@zenhomegifts.co.uk with your order number and the items you wish to return. If something is wrong, please tell us about it so we can help. We will reply with instructions. Your cancellation takes effect when you notify us; it does not depend on our approval.

Return postage and collection

For change-of-mind returns, you are responsible for return postage. We can arrange a collection for £8.00, or you may use your own courier. Contact us to arrange collection and payment.

Please package your return securely to protect it in transit. We recommend a tracked service and keeping proof of postage.

Return address

Zen Home Gifts
29B Mackintosh Place
South Newmoor Industrial Estate
Irvine
KA11 4JT

Please include your order number or a copy of your invoice inside the parcel.

Damaged or faulty items

Please contact us as soon as possible, ideally within two working days of delivery, with your order number and clear photographs of any damage. This requested reporting period does not limit your statutory rights.

We will arrange collection and provide a printable label where needed. Please retain the original packaging and delivery box where possible. If these are unavailable, contact us so we can agree suitable alternative packaging.

We cover reasonable return costs for faulty, damaged or misdescribed goods. You normally have 30 days to reject faulty goods for a refund; rights to repair, replacement or other remedies may continue after this.

Refunds

For cancellations, we will refund you without undue delay and within 14 days of receiving the goods back or evidence that you have sent them back, whichever is earlier. Where we arrange collection, we will refund within 14 days of your cancellation notice.

If you cancel your whole order, we also refund the standard outward delivery charge. Any extra paid for an upgraded delivery service is not refundable.

Refunds are made to your original payment method. Your bank or payment provider may take additional time to show the credit. We will email you when your refund has been issued.

This policy does not affect your statutory rights.

Need assistance?

Email sales@zenhomegifts.co.uk. We aim to respond as quickly as possible during working hours.