Terms and Conditions

Last updated: 1 October 2026

Welcome to Zen Home Gifts. These terms explain how we supply products purchased through www.zenhomegifts.co.uk. Please read them before placing your order and keep a copy for future reference.

1. About us

This website is operated by Zinc Home Accessories Ltd trading as Zen Home Gifts. References to “we”, “us” and “our” mean Zinc Home Accessories Ltd.

Company number: SC844007
Registered in: Scotland
Registered office: 16 Main Street, Loans, Troon, KA10 7EX, United Kingdom

Customer service email: sales@zenhomegifts.co.uk

Business and returns address:
Zen Home Gifts
29B Mackintosh Place
South Newmoor Industrial Estate
Irvine
KA11 4JT
United Kingdom

These terms apply to purchases made by consumers for personal use.

2. Our products

We take care to describe and photograph our products accurately. Colours may look slightly different depending on your screen settings.

Where a product is handmade or has a natural finish, individual pieces may vary slightly. Any significant characteristics or variations will be explained in the product description. This does not affect your right to receive goods that match their description, are of satisfactory quality and are fit for purpose.

Please follow any care and safety instructions supplied with your purchase.

3. Placing an order

Please check your items, contact details and delivery address before completing checkout.

After you place an order, we will send an acknowledgement email. This confirms that we have received your order. We accept your order when we send the shipping confirmation, at which point a contract is formed for the products being dispatched.

If we cannot fulfil your order, we will contact you and refund any payment taken for the unavailable products.

If we identify a pricing or description error before accepting your order, we will explain it and give you the choice of proceeding with the correct information or cancelling for a refund.

4. Prices and payment

Prices are displayed in pounds sterling and include any applicable VAT. Delivery charges are shown before you complete checkout.

Payment methods available for your order are displayed at checkout. Payment must be successfully authorised before we dispatch your products.

Changes to prices will not affect an order we have already accepted.

5. Delivery

Available delivery options, charges and estimated delivery times are shown on our website or at checkout.

Unless we agree a different timeframe with you, we will deliver your order without unnecessary delay and within 30 days.

If your delivery is delayed, please contact us. We will investigate and explain the available options. Your legal rights to cancel because of late delivery remain unaffected.

We remain responsible for your products until they are delivered to you or a person you nominate to receive them. Different rules may apply if you independently appoint a carrier that we have not offered.

Please contact us promptly if you notice an incorrect delivery address. We will help where possible, although changes may not be possible once dispatch has taken place.

6. Changing your mind

For most online purchases, you can cancel without giving a reason by notifying us within 14 days after the day you receive your goods.

If goods from one order arrive separately, this period normally starts after you receive the last item.

Email sales@zenhomegifts.co.uk with a clear statement that you wish to cancel. Including your order number helps us locate your purchase. You do not need our approval to exercise your legal cancellation right.

After notifying us, you have a further 14 days to send the goods back.

Please package returns securely and use the original packaging where possible. You may inspect products as you would in a shop. We may reduce a refund for loss in value caused by handling beyond what is necessary to establish their nature, characteristics and functioning.

You are responsible for change-of-mind return postage. We can also arrange collection for £8, where available and agreed with you in advance.

Keep proof of postage. If you arrange your own return, we recommend a tracked service.

7. Cancellation refunds

For an eligible cancellation, we will refund the returned products using your original payment method, unless you agree otherwise.

If you cancel your entire order, we will also refund the cost of our least expensive standard delivery option. Any additional amount paid for an upgraded delivery service is not refundable.

We will refund you within 14 days of receiving the goods back or receiving evidence that you have sent them back, whichever happens first. If we have agreed to collect the goods, we will refund you within 14 days of your cancellation notice.

Your payment provider may take additional time to display the refund.

8. Damaged, faulty or incorrect products

Please contact sales@zenhomegifts.co.uk if a product arrives damaged, faulty or incorrect.

For delivery damage, we ask you to contact us within two working days, with your order number and photographs where possible. This helps us resolve the issue promptly; it does not limit your legal rights.

Faulty goods can normally be rejected for a full refund within 30 days of delivery. After this period, you may have rights to repair, replacement, a price reduction or a refund, depending on the circumstances.

We will cover reasonable return costs for faulty, damaged or incorrect products. Contact us so we can arrange a suitable return or collection. Original packaging is helpful but is not a condition of your statutory rights.

9. Our responsibility to you

We are responsible for foreseeable loss or damage caused by our breach of these terms or our failure to use reasonable care and skill.

Nothing in these terms excludes or limits liability for fraud, death or personal injury caused by negligence, or any liability that cannot lawfully be excluded. Nothing restricts your statutory consumer rights.

10. Privacy and website content

We handle personal information as explained in our Privacy Policy.

Website photographs, branding and written content belong to us or are used with permission. Please obtain permission before reproducing them for commercial purposes.

11. Questions and complaints

We want you to enjoy shopping with us. If something is not right, please email sales@zenhomegifts.co.uk, including your order number and details of the issue. We will investigate and work with you towards a fair resolution.

12. Changes to these terms

We may update these terms from time to time. The version in effect when you place your order will apply to that purchase.

13. Applicable law

These terms are governed by Scots law. This does not remove any mandatory consumer protections that apply where you live. Consumers elsewhere in the UK may bring proceedings in the courts of their home jurisdiction.

Optional cancellation form

You may use this form, but any clear statement of cancellation is sufficient.

To: Zen Home Gifts, 29B Mackintosh Place, South Newmoor Industrial Estate, Irvine, KA11 4JT
Email: sales@zenhomegifts.co.uk

I hereby give notice that I cancel my contract for the following goods:

Goods:
Order number:
Ordered on / received on:
Customer name:
Customer address:
Date:
Signature, only if submitted on paper: